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A different brand of medicine works just as well

Do you get your medicine at the pharmacy, but from a different brand? Perhaps the pharmacy has replaced your brand of medicine with an unbranded medicine. Or you are given an unbranded medicine from a different manufacturer. This is often because:

  • Your health insurer's terms and conditions have changed.
  • The patent of the brand of your medicine has expired.
  • The brand of your medicine is temporarily unavailable or is going off the market altogether.

But rest assured: another brand of medicine works just as well.

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New telephone system

From 20 June, we are using a new telephone system. With this system, you can choose not to wait for the assistant to speak to you, but to be called back by the assistant at a later time. Of course, you can always choose to stay in the queue.

With this, we hope to increase the practice's accessibility and manage waiting times better. It will take some getting used to for everyone. For you, because you will suddenly come into contact with the practice in a different way, and also for the assistants, who will have to familiarise themselves with this way of working. We hope for your patience and especially for an improved accessibility of our GP care for you.

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